Working at Trafalgar Street

The manager runs three homes at once, so time management and quality checks are not effective enough.

Since the last inspection the registered manager has been registered to manage another 2 locations. Although their time was being shared between all 3 locations equally, we identified the registered manager was juggling various issues and time management was not effective.

Gaps in mandatory training were not spotted by internal checks.

These had failed to identify all the shortfalls we found. For example, shortfalls in recruitment checks, safety, mandatory training and policies and procedures not being in place.

Recruitment checks on new staff have weaknesses in verifying applications and references.

Further improvements were required to ensure the accuracy of application forms, employment history and verification of references.