Last updated: 10 February 2026
"Staff feel valued and supported with enough staff on duty, but lack of meaningful activities and weak safety processes hold it back."
The provider did not follow national guidance in relation to infection control... provider had not always made prompt referrals to the local safeguarding team... provider’s medicine management policy had not always been followed
Staff told us this had led to improvements in the support they received; staff felt more involved, valued and listened to... Most staff told us the new manager was very supportive and approachable
There were enough competent staff on duty... fully recruited into care posts and agency were not used... Most staff told us they thought there were enough staff... Some feedback suggested... high staff turnover
Staff received appropriate training on infection prevention and control however they did not fully understand their responsibilities... daily checks... were inconsistent and ineffective
there had been a continuous lack of consistency in how well the service was managed and led... management systems were still not always robust and effective in identifying and managing risks
no significant improvements had been made to provide a range of meaningful activities... We received mainly negative feedback... “There’s nothing to do for me.”
No real activities or engagement to make the job more interesting, just basic care all day
no significant improvements had been made to provide a range of meaningful activities which offered people choice... “There’s nothing to do for me.”
Safety processes are weak with slow reporting of incidents and gaps in medicine checks
an incident... reported to the local authority safeguarding team 5 weeks after the incident... quality checks had not identified... covert medicines
Managers miss risks because audits and oversight are not reliable enough
management systems were still not always robust... Audits at the provider level had not always identified the shortfalls found within the inspection
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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