Working at Tozer House
Tozer Way, Chichester, PO19 7NX
Operated by West Sussex County Council
15 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Visible approachable managers foster a passionate supportive culture, but basic activities and staffing pressures hold it back."
Safety & Risk
8/10
✓
Staff managed the safety of the living environment and equipment in it well through checks and actions to minimise risk... Staff raised concerns and recorded incidents, and this helped keep people safe... an open and transparent approach to learning from incidents.
Staff Culture
8/10
✓
Staff spoke with passion about people and the care and support they provided... Staff felt able to raise concerns with managers without fear... '[Registered manager] is amazing. I like to support them as they support me. They are so nice and does so much for everyone.'
Staffing Levels
6/10
✓
The registered manager ensured there were enough staff on shift each day to meet people's needs... Staff told us staffing was one of their biggest challenges but worked together to keep the service safe and with sufficient numbers of staff.
Training & Dev
7/10
✓
The provider invested in staff by providing them with quality training to meet the needs of all individuals using the service. Staff had received specific training to meet the needs of people with a learning disability and autistic people... The autism training was wonderful, so in-depth.
Management
8/10
✓
Managers were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Managers worked directly with people and led by example.
Programmes
4/10
!
Per 2020 comprehensive inspection: Staff supported people to engage in activities in the home. This included arts and craft, self-care and sensory activities. People could also participate in activities provided through an external organisation for music and dance.
Points to consider
No dedicated activities coordinator or specialist programmes, just basic arts, crafts, sensory activities and music from outside.
Per 2020 comprehensive inspection: Staff supported people to engage in activities in the home. This included arts and craft, self-care and sensory activities. People could also participate in activities provided through an external organisation for music and dance.
Staffing is adequate but vacancies create pressure and can make staff tired and lose concentration.
Staff told us staffing was one of their biggest challenges... puts the pressure on the staff. This can make you tired and lose concentration... Although the service had vacancies, there was an ongoing recruitment program.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews