Last updated: 10 February 2026
"A positive culture where staff feel supported and valued, but overstretched workers and weak oversight on risks and care plans hold it back."
Risk management was not always person-centred, and care plans lacked detail about consent and capacity. Falls mitigation strategies were generic.
Staff feedback reflected a positive culture overall, with comments such as, “I love the service users, and since the new manager came it’s a million times better.” Staff felt supported and well-trained.
While staffing levels were sufficient, some staff felt overstretched, which affected record-keeping and training compliance.
Staff felt supported and well-trained, though some said finding time for online training was difficult and paperwork was increasing.
While leaders were approachable and staff felt supported, improvements in oversight and continuous learning are required to drive sustained change.
Several mentioned enjoying activities and social opportunities, although some said they preferred to stay in their rooms and staff respected this choice. One person told us, “They come and get me for games in the dining room.”
Managers are approachable but audits miss gaps in care plans so issues like poor risk management drag on.
Audits did not identify gaps in care planning, and lessons from incidents were not consistently embedded.
Staff numbers are enough but workers feel stretched covering different floors and rushing paperwork.
Some staff felt overstretched, which affected record-keeping and training compliance. Staff were sometimes deployed across different floors and did not always know the people they were supporting.
Staff struggle to find time for training because of workload so compliance slips.
Staff reported difficulty finding time to complete [online training] courses, however we did see managers had factored in time to complete this.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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