Working at Townsend Hub

Risk management was not always person-centred, and care plans lacked detail about consent and capacity. Falls mitigation strategies were generic.

While staffing levels were sufficient, some staff felt overstretched, which affected record-keeping and training compliance.

Staff felt supported and well-trained, though some said finding time for online training was difficult and paperwork was increasing.

While leaders were approachable and staff felt supported, improvements in oversight and continuous learning are required to drive sustained change.

Several mentioned enjoying activities and social opportunities, although some said they preferred to stay in their rooms and staff respected this choice. One person told us, “They come and get me for games in the dining room.”