Working at Townfield and Coach House
99-103 Church Street, Blackburn, BB6 7QB
Operated by Townfield and Coach House Care Limited
28 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Strong staff training and safety practices with a supportive manager, but adequate staffing without strong retention and basic activities."
Safety & Risk
8/10
✓
2021 targeted inspection: 'Effective infection prevention and control procedures... staff trained... using PPE appropriately... assured provider preventing infections, managing outbreaks'; per 2018 good safeguarding, risks, medicines.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff spoke enthusiastically about rewarding job, described positive relationships and openness; 'The manager is very supportive'; annual staff awards held.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'Staffing levels were reviewed on a daily basis... there were sufficient numbers of staff on duty to meet people's needs'; 2021: 'sufficient staff to provide continuity of support should there be a staff shortage.'
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: 'Provider employs a designated trainer and all staff had achieved the care certificate... ongoing and refresher training is provided in all core subjects' including dementia, with supervision and appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: Registered manager visible in all areas, communicated effectively with staff; staff said 'The manager is very supportive, she is passionate about people having a good quality of care.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: 'An activities organiser was employed who created meaningful activities. Recent ones included a poster made for Remembrance Day and a memory walk in aid of a dementia charity.'
Points to consider
Staffing is adequate with daily checks to cover needs, but no info on low staff turnover or minimal agency use.
Per 2018 comprehensive inspection: 'there were sufficient numbers of staff on duty to meet people's needs in a way which met their preferences and promoted their independence'
Activities coordinator runs regular events like charity walks and Remembrance posters, but no specialist therapeutic programmes or partnerships.
Per 2018 comprehensive inspection: 'An activities organiser was employed who created meaningful activities. Recent ones included a poster made for Remembrance Day and a memory walk in aid of a dementia charity'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews