Working at Townend Close
Victoria Road, Keighley, BD20 8SZ
Operated by Anchor Hanover Group
39 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Approachable leadership and supportive staff culture with strong safety practices, but basic activities and routine care hold it back."
Safety & Risk
8/10
✓
2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, and meeting shielding and social distancing rules.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt listened to and included in the running of the service. They described the registered manager as 'caring', 'thoughtful' and 'approachable'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff available to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: A robust staff induction and training programme was in place. Competency assessments checked that learning had been embedded in practice.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager led by example to ensure people received a good service. People and staff told us the registered manager was approachable and listened to any concerns they may have.
Programmes
4/10
!
Per 2019 comprehensive inspection: There was range of activities and entertainment for people to access.
Points to consider
Only a basic range of activities mentioned with no coordinator, so the role is mostly routine personal care.
Per 2019 comprehensive inspection: There was range of activities and entertainment for people to access.
Staffing is adequate but nothing special, with no info on agency use or staff retention.
Per 2019 comprehensive inspection: There were enough staff available to meet people's needs.
Only standard training with induction and supervision, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff received appropriate training and support to enable them to carry out their role.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews