Working at Towneley House
143-145 Todmorden Road, Burnley, BB11 3HA
Operated by Mrs Barbara Karen Shillito and Mr Stephen Shillito
22 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by an open-door manager with regular training, but limited activities and occasional staffing shortages hold it back."
Safety & Risk
6/10
✓
Medicines were managed safely however we identified some minor recording discrepancies in regard to 'as and when' medications.
Staff Culture
7/10
✓
Staff we spoke to said that they felt well supported.
Staffing Levels
5/10
!
People told us 'Usually there are enough staff and the manager steps in if they are short of staff, but it's not often.' Another person said 'Sometimes could do with a bit more.'
Training & Dev
7/10
✓
Staff received regular training, supervisions, attended staff meetings and the registered manager had sourced additional training ensuring staff would be able to support people effectively.
Management
7/10
✓
Staff told us how the registered manager constantly had an open-door policy and this was used by the staff who felt supported in their role.
Programmes
4/10
!
Discussions with the staff showed that their suggestions were valued. For example, the introduction of floristry/flower arranging sessions as this was an expertise of a staff member.
Points to consider
No activities coordinator or regular varied programme, just basic sessions like flower arranging, so the role is mostly routine personal care.
the introduction of floristry/flower arranging sessions as this was an expertise of a staff member that could be used for the benefit of the people living in the home.
Staffing is usually enough but sometimes short with the manager stepping in to help.
'Sometimes could do with a bit more. Staff are good. Nothing wrong with the staff.'
Some gaps in tracking as-needed medications and mental capacity paperwork.
some minor recording discrepancies in regard to 'as and when' medications. We were unable to see the evidence of this in the care files.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews