Working at Town Moor House

Risks in relation to people's care were identified and risk assessments detailed information about how risks could be mitigated. Accidents and incidents were recorded and analysed.

The registered manager and the management team created a culture that was open, supportive and inclusive. Everyone we spoke with felt the registered manager was good and trustworthy.

We observed staff interacting with people and found there were sufficient numbers of staff to meet people's needs in a timely way.

A comprehensive training plan evidenced staff had received appropriate training to carry out their roles effectively. Competency assessments were also in place for things such as medication administration and moving and handling.

Staff member said '[Registered manager's name] has an open-door policy and believes in looking after the staff team. This gets the best out of us and creates a good atmosphere.'

The home had an activity co-ordinator who was responsible for arranging a suitable timetable of activities and arranging outings and entertainers coming into the home.