Last updated: 10 February 2026
"Staff receive good training and feel supported, but incomplete recruitment checks and limited activities hold it back."
The service was not always safe... continuing breach of Regulation 19... recruitment records for most staff showed two references... However, the recruitment record for one staff member contained only one reference.
Staff members spoke positively about the support they received to do their jobs. Staff team meetings had also taken place regularly.
The recruitment record for one staff member contained only one reference. A reference for another staff member was incomplete and it was unclear who had written the reference. This reference had not been verified by the provider.
Staff had received regular training and supervision... evidence of on-going staff training... A staff member said, 'The training is very good.'
The provider had recruited a new registered manager and deputy manager... However, these improvements were recently introduced, and it remains to be seen if they can be sustained over time.
Some activities took place at the home, but these were not always recorded... The registered manager told us they were seeking to improve the range of activities available to people.
Recruitment checks are incomplete for some staff, like only one reference or unchecked ones, risking unfit colleagues.
the recruitment record for one staff member contained only one reference. A reference for another staff member was incomplete and it was unclear who had written the reference. This reference had not been verified by the provider.
Only basic activities like seated exercise and planned crafts, no regular programme so shifts are mostly routine care.
We did not see arranged activities with people taking place during this inspection... a visiting provider attended regularly to facilitate seated exercise sessions. The manager told us of plans for art and craft sessions... registered manager told us they were looking at improving the range of activities provided for people.
New manager and recent fixes to checks and records are not fully settled in yet.
The provider had updated their quality assurance monitoring procedures... However, these had been recently introduced, and were not yet embedded in the home's practices.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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