Working at Towerhouse Residential Home
11 -13 Tower Road, London, NW10 2HP
Operated by Ms Mary Mundy
16 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff receive good training and feel supported, but incomplete recruitment checks and limited activities hold it back."
Safety & Risk
4/10
!
The service was not always safe... continuing breach of Regulation 19... recruitment records for most staff showed two references... However, the recruitment record for one staff member contained only one reference.
Staff Culture
6/10
✓
Staff members spoke positively about the support they received to do their jobs. Staff team meetings had also taken place regularly.
Staffing Levels
3/10
✕
The recruitment record for one staff member contained only one reference. A reference for another staff member was incomplete and it was unclear who had written the reference. This reference had not been verified by the provider.
Training & Dev
6/10
✓
Staff had received regular training and supervision... evidence of on-going staff training... A staff member said, 'The training is very good.'
Management
4/10
!
The provider had recruited a new registered manager and deputy manager... However, these improvements were recently introduced, and it remains to be seen if they can be sustained over time.
Programmes
3/10
✕
Some activities took place at the home, but these were not always recorded... The registered manager told us they were seeking to improve the range of activities available to people.
Points to consider
Recruitment checks are incomplete for some staff, like only one reference or unchecked ones, risking unfit colleagues.
the recruitment record for one staff member contained only one reference. A reference for another staff member was incomplete and it was unclear who had written the reference. This reference had not been verified by the provider.
Only basic activities like seated exercise and planned crafts, no regular programme so shifts are mostly routine care.
We did not see arranged activities with people taking place during this inspection... a visiting provider attended regularly to facilitate seated exercise sessions. The manager told us of plans for art and craft sessions... registered manager told us they were looking at improving the range of activities provided for people.
New manager and recent fixes to checks and records are not fully settled in yet.
The provider had updated their quality assurance monitoring procedures... However, these had been recently introduced, and were not yet embedded in the home's practices.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews