Working at Tower House Residential Home
43 Manor Road, Salisbury, SP1 1JT
Operated by Mrs Eileen O'Connor-Marsh
24 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive management, good training and safety practices, although basic activities and uncertain staff stability hold it back."
Safety & Risk
8/10
✓
2021 IPC inspection: We were assured that the provider was... using PPE effectively... making sure infection outbreaks can be effectively prevented or managed; responded well to contain an outbreak
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt listened to, valued and able to contribute to the running of the service
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Staff told us there were enough of them to be able to provide care in a way that was not rushed. Comments included, 'We are able to meet people's needs, there are sufficient staff'
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: Staff were supported to complete formal national qualifications in social care; staff had regular meetings with their line manager to discuss training and development needs
Management
8/10
✓
Per 2019 comprehensive inspection: Everyone we spoke with praised the management... 'The registered manager is very good. She helps where needed and is very supportive'
Programmes
5/10
!
Per 2019 comprehensive inspection: People were supported to take part in a range of activities... We observed people spending time playing card games, listening to music, knitting and watching television
Points to consider
Just basic activities like card games, music, knitting, and occasional outings, no coordinator or special programmes to make the job more varied
We observed people spending time playing card games, listening to music, knitting and watching television. One person had been out to a local hotel for a coffee
Staffing is adequate and not rushed, but no info on stable teams or low agency use
There were sufficient staff to meet people's needs... 'We are able to meet people's needs, there are sufficient staff' and 'Staffing levels are good'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews