Working at Tower House
Tower House, Reading Road, Henley On Thames, RG9 3JN
Operated by Mrs Bridget Kidd
12 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"A positive culture where staff enjoy working and visible management, but limited activities and occasional short staffing need improvement."
Safety & Risk
6/10
✓
Not all risks had been assessed and mitigating strategies recorded. However, people told us staff knew them well and understood their known risks.
Staff Culture
7/10
✓
The service had a positive culture, and the registered manager was visible and accessible to people, relatives and staff. Staff told us they enjoyed working.
Staffing Levels
5/10
!
We found sufficient staff were deployed to maintain people's safety and meet individual needs. However, not all staff felt sufficient staffing was in place on all shifts. One staff member said, "Sometimes we are short staffed, this puts extra pressure on the shift."
Training & Dev
5/10
!
Staff received adequate training to ensure they understood and could respond to people's individual needs and understand environmental risks.
Management
6/10
✓
People, relatives and staff were all positive regarding the management of the service. The registered manager was visible and accessible to people, relatives and staff.
Programmes
4/10
!
Per 2019 comprehensive inspection: There was a member of staff who organised activities one day a week. Most people told us they were happy with their own company... However, some people felt they would like access to more activities.
Points to consider
Only basic activities one day a week by a staff member, and some residents wanted more, so mostly routine personal care.
There was a member of staff who organised activities one day a week... some people felt they would like access to more activities.
Staffing is adequate but sometimes short staffed, adding pressure and less time to chat with residents.
Sometimes we are short staffed, this puts extra pressure on the shift. We have less time with people to chat but have more tasks to complete.
Only standard training, no specialist courses or funded qualifications.
Staff received adequate training to ensure they understood and could respond to people's individual needs and understand environmental risks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews