Working at Tower Bridge Care Centre
1 Aberdour Street, London, SE1 4SH
Operated by Agincare (Southwark) Limited
122 bedsNursing homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"Staff feel valued with good teamwork and varied activities, but infection control breaches from mice and rushed staffing due to shortages hold it back."
Safety & Risk
3/10
✕
The service was in breach of legal regulation in relation to infection prevention and control... ongoing issue with mice... mice droppings beneath kitchen cupboards.
Staff Culture
6/10
✓
Staff told us they feel valued in the way they were treated. Staff told us the teamwork was good, and their training was up to date.
Staffing Levels
4/10
!
The service had enough staff employed to keep people safe but people said 'They are short of staff, I think. They are quite rushed, and they can get a little impatient.'
Training & Dev
5/10
!
Staff received an induction at the beginning of their employment as well as regular training and appraisals. Staff completed refresher training for mandatory courses annually.
Management
4/10
!
Staff told us they felt the management team were approachable and they led by example, but service in breach of good governance regulation.
Programmes
6/10
✓
The service had a wide range of activities... worked well with a wide range of services in the community... local nursery comes here, pantomime, sing-along, volunteers.
Points to consider
Staff are often rushed and impatient because levels are tight, leading to slower responses to call bells.
“They are short of staff, I think. They are quite rushed, and they can get a little impatient. They do not have time to talk.”
Only standard mandatory training and refreshers with no specialist courses or funded qualifications mentioned.
Staff received an induction... regular training and appraisals. Staff completed refresher training for mandatory courses annually.
Ongoing mice problem and infection control breach mean higher risk of bacteria and avoidable harm.
The service was in breach of legal regulation in relation to infection prevention and control... ongoing issue with mice... pest control report which showed mice droppings beneath kitchen cupboards.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews