Working at Tova

Training covers mandatory topics and some specialist areas but some refreshers are overdue and supervision is not always regular.

the majority of mandatory training was up to date. However, the record demonstrated that some online training requirements were not being met [...] this programme had fallen short of the providers requirements

Activities programme offers variety like outings and day care but no specialist programmes or innovative approaches mentioned.

flexible activities programme [...] organised day care activities a minimum of twice per week [...] outings, day trips and short holidays and were encouraged to participate in community activities

Stable staffing but shortfalls sometimes covered by bank or agency staff even if known to residents.

Any shortfalls of staff were covered by staff working extra hours and bank staff, as necessary. The service sometimes used agency staff but made sure they always used workers who knew and were known to the people