Last updated: 10 February 2026
"Positive staff culture and supportive management, but basic activities without a dedicated coordinator and standard training hold it back."
People told us they felt safe living at Touchstones. There were systems in place to keep people safe. Staff we spoke with knew how to identify safeguarding concerns and act on them to protect people.
The most recent staff satisfaction survey was positive with all staff stating they would recommend the service as a good place to work. All staff stated Touchstones was a good place for care and would recommend it for friends or relatives.
The service had sufficient numbers of staff on duty to meet the needs of people being supported. There was continuity of staff to provide familiarity and knowledge of meeting people's needs.
Staff had received the provider's mandatory training in key areas such as safeguarding, medicines administration and equality and diversity. Training was refreshed annually or bi-annually.
Staff told us they were well supported. The management team were very present within the service and formed part of the regular staff team.
Different activities included, craft, cooking and baking and going out to socialise in the local community. People were satisfied with the level of interests available to them.
Only basic activities like crafts, cooking, baking and outings with no dedicated coordinator, so days are mostly routine personal care.
Different activities included, craft, cooking and baking and going out to socialise in the local community.
Only standard mandatory training and inductions with no specialist courses or funded qualifications for career growth.
Staff had received the provider's mandatory training in key areas such as safeguarding, medicines administration and equality and diversity. Training was refreshed annually or bi-annually.
Staffing is adequate with enough on duty but nothing special like long team stability or minimal agency use.
The service had sufficient numbers of staff on duty to meet the needs of people being supported. There was continuity of staff to provide familiarity and knowledge of meeting people's needs.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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