Working at Touchstones

Only basic activities like crafts, cooking, baking and outings with no dedicated coordinator, so days are mostly routine personal care.

Different activities included, craft, cooking and baking and going out to socialise in the local community.

Only standard mandatory training and inductions with no specialist courses or funded qualifications for career growth.

Staff had received the provider's mandatory training in key areas such as safeguarding, medicines administration and equality and diversity. Training was refreshed annually or bi-annually.

Staffing is adequate with enough on duty but nothing special like long team stability or minimal agency use.

The service had sufficient numbers of staff on duty to meet the needs of people being supported. There was continuity of staff to provide familiarity and knowledge of meeting people's needs.