Working at Totteridge House
310 Totteridge Road, High Wycombe, HP13 7LW
Operated by Liaise (London) Limited
7 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Hands-on management and supportive culture where staff feel valued, but night-time staffing risks safety and training is overdue for several."
Safety & Risk
4/10
!
The night-time staffing levels did not take account of the support outlined in people's Personal Emergency Evacuation Plans (PEEP's) which had the potential to put people at risk.
Staff Culture
6/10
✓
Staff felt the service was well managed. They described the management team as 'Supportive, approachable, led by example, assist on shift, treat staff well and make them feel valued'
Staffing Levels
5/10
!
The service used regular agency staff to cover staff vacancies and promote continuity of care.
Training & Dev
5/10
!
face to face fire safety training was overdue for seven out of the 16 staff, and not completed by three new staff.
Management
7/10
✓
The registered manager is always available, leads from the front, is hands on, person centred and see what is important for a person.
Programmes
6/10
✓
person's well-being had improved, they had regular access to community facilities and their hobbies and interests were identified and facilitated... driving experience, whilst others had started college, took an interest in their appearance, a therapy dog had been accessed
Points to consider
Night shifts do not have enough staff to match residents' emergency evacuation plans, risking safety in a fire.
The night-time staffing levels did not take account of the support outlined in people's Personal Emergency Evacuation Plans (PEEP's) which had the potential to put people at risk.
Regular agency staff are used to cover vacancies, so shifts lack a fully stable team.
The service used regular agency staff to cover staff vacancies and promote continuity of care.
Key training like fire safety and crisis management is overdue for several staff members.
face to face fire safety training was overdue for seven out of the 16 staff, and not completed by three new staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews