Working at Totham Lodge Home for the Elderly

People were protected from the risk of harm and abuse. Staff had received training in safeguarding... Medicines were managed and administered safely. Records showed that medicines were received, stored, checked, dispensed and returned to the pharmacy in a timely way.

There were sufficient numbers of staff to safely meet the needs of people. Agency staff were used to cover shifts where these could not be covered by existing staff.

Staff had recently undertook specialist training in Dementia care by completing the Virtual Dementia Tour and GERT. Staff were required to complete the registered provider's mandatory training including moving and handling people, safeguarding people from harm and health and safety.

Two activities co-coordinators were employed at the service. People had access to a range of one to one and group activities... visits to garden centres, shopping trips, visits from the hairdresser, visits from local church members, dancers, entertainers and exotic and farm animals.