Last updated: 9 February 2026
"A positive culture and strong safety protections, but unclear leadership, communication issues, and basic activities hold it back."
People were protected from abuse, because the provider's systems and processes were effective in ensuring that staff understood what action to take if someone was being abused mistreated or neglected. People's medicines were managed safely.
There was a positive, empowering and inclusive culture and there were systems and processes in place to help monitor the safety and quality of the service.
People were supported by suitable numbers of staff. The provider assessed staffing on a daily basis, and made flexible changes to staffing numbers dependent on people's changing needs.
People were supported by staff who had completed training to meet their needs effectively. The provider had ensured staff undertook training they had deemed as 'mandatory', of which included dementia care.
Staff felt the service was well run, however, staff told us they did not always know who was 'in charge' of the service and did not always feel communication was effective.
People could access a variety of social entertainment, which was either organised by staff or by external entertainers. On the day of our inspection, some people participated in a group singalong and animal bingo.
Staff sometimes unsure who's in charge and say communication is not always effective.
staff told us they did not always know who was 'in charge' of the service and did not always feel communication was effective.
Only basic entertainment like singalongs and bingo, no dedicated activities coordinator or specialist programmes.
People could access a variety of social entertainment, which was either organised by staff or by external entertainers. On the day of our inspection, some people participated in a group singalong and animal bingo.
Staffing levels are adequate and flexible but no info on low agency use or strong staff retention.
People were supported by suitable numbers of staff. The provider assessed staffing on a daily basis, and made flexible changes to staffing numbers dependent on people's changing needs.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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