Working at Torpoint Nursing Centre

People were protected from abuse, because the provider's systems and processes were effective in ensuring that staff understood what action to take if someone was being abused mistreated or neglected. People's medicines were managed safely.

There was a positive, empowering and inclusive culture and there were systems and processes in place to help monitor the safety and quality of the service.

People were supported by suitable numbers of staff. The provider assessed staffing on a daily basis, and made flexible changes to staffing numbers dependent on people's changing needs.

People were supported by staff who had completed training to meet their needs effectively. The provider had ensured staff undertook training they had deemed as 'mandatory', of which included dementia care.

Staff felt the service was well run, however, staff told us they did not always know who was 'in charge' of the service and did not always feel communication was effective.