Working at Torkington House
Creswick Road, London, W3 9HF
Operated by Greensleeves Homes Trust
32 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Experienced leadership, supportive culture, innovative programmes and strong safety, but adequate staffing lacks a stable long-serving team."
Safety & Risk
8/10
✓
Medicines were administered and stored safely. The staff had training so they knew how to administer medicines... There were systems to protect people from abuse and to investigate and learn from accidents, incidents and complaints.
Staff Culture
7/10
✓
Staff told us they felt well supported and empowered in their work. The provider rewarded and complimented staff for good work, including nominating some staff for awards.
Staffing Levels
6/10
✓
There were enough staff deployed to meet people's needs and keep them safe. Following our last inspection, the provider had reviewed and increased senior staffing levels.
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: The staff undertook regular training updates and told us they had been able to request specific training and were supported to undertake vocational qualifications.
Management
7/10
✓
The registered manager had worked at the service for many years and was experienced. They worked alongside the deputy manager and other staff... Feedback about the registered manager from staff was positive.
Programmes
8/10
✓
The provider had signed up to the 'Eden Alternative', a philosophy which looked at providing more person-centred care... The staff received training in this philosophy.
Points to consider
Staffing is adequate to meet needs but nothing special, with no details on low agency use or stable long-serving team.
There were enough staff deployed to meet people's needs and keep them safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews