Working at Tonbridge House Care Home
36 Quarry Hill Road, Tonbridge, TN9 2RS
Operated by Porthaven Care Homes No 2 Limited
63 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive managers, stable staffing and a positive team atmosphere, but basic training without career development and limited activities hold it back."
Safety & Risk
7/10
✓
2021: Assured on effective PPE, testing, hygiene, visitor screening and infection control; 2018: Good risks and incidents analysis despite one minor fixed med error.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff described positive team atmosphere where 'everyone is laughing and smiling'; felt valued with open communication.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: Enough suitable staff with no agency use; staff said 'can spend as much time as they like with people and there is no rush'.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Induction, mandatory training plus dementia awareness and supervision, but no annual appraisals as staff new.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff told us they felt supported by the management team; 'the managers door is always open' and receptive to feedback.
Programmes
6/10
✓
Per 2018: Dedicated activity co-ordinator with weekly plans, yoga, quizzes, community links like school choir; 2021: Staff supported prayer group.
Points to consider
Training covers basics like mandatory and dementia care but no funded qualifications or career development to build your skills long-term.
Per 2018: 'The induction was very comprehensive. There is on-line training. I feel I have enough training but you can request other training.'
Activities have a coordinator with weekly events and outings but lack specialist programmes to add real variety to your shifts.
Per 2018: 'The activity co-ordinator had a weekly plan of activities. There was an exercise class with music... planned trips locally.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews