Last updated: 10 February 2026
"Enough staff and varied activities, but poor management communication, lack of supervision, and unsafe medicines management hold it back."
Medicines were not always managed safely... Records were not maintained of the amounts of medicines held... other errors with medicines records... risk assessments were not always of a satisfactory standard.
Staff and relatives raised concerns with us about inappropriate behaviour from one of the company directors... The culture at the service was in some ways divisive.
There were enough staff working at the service to meet people's needs... However, the provider told us they had quite a lot of staff vacancies, and they were using agency staff to cover this.
Staff were not receiving regular 1:1 supervision... prior to that supervision was sporadic, and not in line with the providers policy which stated supervision should take place every 2 months.
The leadership of the service was not adequate. There was a lack of communication between senior staff. The registered manager received no formal supervision.
People were able to engage in a variety of activities both in the home and in the community... word search, dot to dot, and shopping with staff. I like colouring and playing cards with other residents.
The managers do not communicate well and the manager gets no supervision.
There was a lack of communication between senior staff. The registered manager received no formal supervision.
Medication records have errors and poor storage which could lead to mistakes.
Records were not maintained of the amounts of medicines held at the service... 1 medicine was stored in the kitchen fridge in a plastic container which did not have a lock... other errors with medicines records.
Staff do not get regular one-on-one meetings for support and development.
Staff were not receiving regular 1:1 supervision... supervision was sporadic, and not in line with the providers policy which stated supervision should take place every 2 months.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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