Working at Tomlen
33 Streamside, Tuffley, GL4 0TA
Operated by D & L Support Ltd
4 bedsResidential homes
Workplace Score
8.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.1/10
Key Finding
"Exceptional leadership, supportive culture and innovative programmes, although COVID-related staffing pressures needed special measures."
Safety & Risk
9/10
✓
2022: assured effective PPE use, infection prevention, social distancing, safe admissions and outbreak management; Per 2018: proactive risk-taking for independence, robust safeguarding, incident lessons learnt, safe medicines.
Staff Culture
9/10
✓
Per 2018 comprehensive inspection: staff feel well-supported and valued, 'work well as a team', positive feedback shared boosts morale, people say staff 'like family'.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'There are enough staff', sufficient numbers with consistent staff used for continuity; 2022: measures in place to mitigate COVID-19 related staff pressures.
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: bespoke mental health and autism training, access to Diploma in Health and Social Care and Care Certificate, competency assessments, regular supervision; staff said 'excellent training'.
Management
9/10
✓
Per 2018 comprehensive inspection: registered manager highly driven and hands-on, member of forums driving best practice, staff 'fantastic support from manager and deputy', universally praised by staff, people and relatives.
Programmes
9/10
✓
Per 2018 comprehensive inspection: multiple innovative programmes including cash machine skills training, gardening group with improved muscle tone and well-being outcomes, Institute of Applied Behavioural Analysis techniques adapted for individuals.
Points to consider
Staffing is adequate and consistent but COVID pressures needed special measures to manage.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews