Working at Tollington Lodge Rest Home
146 Milton Road, Weston Super Mare, BS23 2UZ
Operated by J.E.M. Care Limited
25 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported by amazing managers in a positive culture, but staffing levels are sometimes insufficient and there are gaps in medicines safety."
Safety & Risk
5/10
!
The registered manager had not notified CQC when DoLs applications had been authorised... Medicines audits were completed regularly but we were not assured they were always effective.
Staff Culture
7/10
✓
Staff told us they were well supported and could raise any issues or concerns they had to the managers. Comments included managers were, ‘honestly amazing’ and ‘always there for us’.
Staffing Levels
5/10
!
Staffing levels were met in line with the service’s dependency tool... We heard mixed views from staff around whether staffing levels were sufficient.
Training & Dev
5/10
!
Senior staff followed safe recruitment processes to ensure staff employed were suitable... systems to implement and monitor new staff inductions, ongoing training, competency checks, staff supervisions and appraisals.
Management
6/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
Programmes
6/10
✓
An activity coordinator involved people in activities within the home on specific days and times and an exercise session for people was held weekly. We observed people taking part in VE day celebrations.
Points to consider
Staffing meets basic needs using a dependency tool but some staff say levels are not always enough.
We heard mixed views from staff around whether staffing levels were sufficient.
Some gaps in medication records like missing body maps and failure to notify regulators about mental capacity paperwork outcomes.
we found some people who were prescribed creams did not have body maps... The registered manager had not notified CQC when DoLs applications had been authorised.
Only standard training and supervisions with no funded specialist qualifications or career development mentioned.
systems to implement and monitor new staff inductions, ongoing training, competency checks, staff supervisions and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews