Working at Toller Road
13 Toller Road, Leicester, LE2 3PH
Operated by Cygnet (OE) Limited
8 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by approachable management and benefit from strong training and consistent staffing, although activities lack specialist or innovative programmes."
Safety & Risk
7/10
✓
Systems and processes were in place to protect people from the risk of avoidable harm. Staff knew how to recognise signs of abuse and how to report safeguarding concerns.
Staff Culture
7/10
✓
Staff felt well supported by the management team and continued professional development was promoted and encouraged by the registered manager.
Staffing Levels
7/10
✓
The home was well-staffed. There were enough staff to support people in the home and on trips out and activities in the community. People were supported by a consistent team of staff that knew them well.
Training & Dev
8/10
✓
Staff were up to date with their training... including positive behaviour management, break away techniques and epilepsy training. Staff were encouraged to gain national vocational qualifications in care.
Management
8/10
✓
Staff said, 'The registered manager has an open-door policy, they are approachable, and you can talk to them about anything.' Another said, 'I am supported in my role. The registered manager listens to my ideas and works with me to carry these out.'
Programmes
6/10
✓
Dedicated activities coordinator observed; personalised activity plans with trips to Comic Con, bingo, sports day hosted by home, volunteering, and community outings mentioned.
Points to consider
Activities are regular and varied like trips, bingo and sports day, but no specialist programmes or innovative approaches to enrich the role.
Personalised, easy read, pictorial activity plans detailed each person's preferred leisure activities... sports day... volunteer work in the community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews