Last updated: 9 February 2026
"Supportive leadership and great team morale ensure safe care, but unstructured activities and limited training development hold it back."
People continued to receive safe care... staff understood safeguarding procedures... Risk assessments were in place... Medicines were stored and administered safely... Incidents and accidents were regularly reviewed.
A staff member said, 'The registered manager makes sure that people are treated as individuals. There is a great morale here. The registered manager supports us to be creative and says, "No idea is too crazy" which is excellent.'
Staffing levels were consistent with the level of assessed need. People were usually supported on a one to one basis throughout the day, with increased levels of support at specified times.
Staff told us, and records showed, they were provided with induction training... Staff were trained in the Management of Actual or Potential Aggression (MAPA)... staff were supervised well and felt confident in their roles.
Staff and the relative... were all confident the service was well run, and said the registered manager was supportive and approachable. A staff member said, 'There is a great morale here. The registered manager supports us to be creative...'
People were involved in activities that were tailored to them... one person had recently been involved in decorating their living room... A garden area was available... supported to attend religious ceremonies... staff worked with the person to budget for and plan out the holiday.
No activities coordinator or structured programme, so the role is mostly routine care with some basic variety like gardening, music, or trips.
People were involved in activities that were tailored to them (no coordinator or programme details provided; examples: decorating room, garden area, holiday planning, singing songs)
Training covers basics and some specialist like behaviour management but no funded qualifications or career development paths mentioned.
Staff provided with induction training, trained in MAPA; one staff: 'I was able to do a management course' (no broader programmes noted)
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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