Last updated: 10 February 2026
"A family-like culture and supportive management with good training, although staffing can feel stretched when residents are unsettled."
People were protected from the risk of harm and abuse. Systems and processes were in place... Staff had received training in safeguarding and demonstrated an awareness of reporting suspected harm or abuse... safeguarding referrals were made... and action was taken
Per 2019 comprehensive inspection: 'It is like a big family here, the team are fantastic...' 'This is the best place I have worked. There is no bickering, everyone really gets on...' Staff felt confident they could raise concerns with the management team
Per 2019 comprehensive inspection: 'The staffing number is right, but varies depending on people's needs. If everyone is unsettled sometimes it can be difficult, but mostly there are enough staff.' Rotas confirmed staffing numbers were consistent and appropriate
Per 2019 comprehensive inspection: Staff received an induction and had undertaken training for their role, which the provider deemed mandatory... Additional training was co-ordinated depending on the needs... received regular management supervision and annual appraisals, monthly supervision with a mental health practitioner
The registered manager understood their role and responsibilities in ensuring people received safe and good quality care... Staff told us they felt supported... '[Registered manager] is very approachable and I believe all staff... feel extremely comfortable to raise any concerns'
Per 2019 comprehensive inspection: Volunteer peer supporters ran health and wellbeing sessions once a week including managing anxiety... healthy eating... activity leads held regular meetings... supported to gym, MIND courses, spirituality group, community groups
Staffing is adequate but can feel stretched at times when residents are unsettled.
Per 2019 comprehensive inspection: 'The staffing number is right, but varies depending on people's needs. If everyone is unsettled sometimes it can be difficult, but mostly there are enough staff.'
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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