Working at Toby Lodge
141a White Horse Road, London, E1 0NW
Operated by Venus Healthcare Homes Ltd
10 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Strong safety and positive staff culture, but no permanent manager and limited activities hold it back."
Safety & Risk
7/10
✓
No evidence people impacted by low staffing periods; all infection prevention and control assured effective including PPE, testing, vaccination checks, outbreak management.
Staff Culture
5/10
!
Majority of staff feedback positive: 'I feel they have been proactive and listen to us. The owners have an open-door policy'; however one staff said they did not always feel listened to by senior management.
Staffing Levels
5/10
!
Sufficient numbers of staff on duty during inspection matching assessed levels (minimum baseline five); however couple of occasions end November 2021 with only four staff, now addressed with recruitment including overseas staff.
Training & Dev
/10
✕
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. The previous registered manager had recently left and there was an interim deputy manager in place whilst the provider looked to recruit a permanent manager.
Programmes
3/10
✕
Observed resident meeting with homely atmosphere discussing Christmas plans; people supported out in community including walk to local shop, but some external activities cancelled during low staffing.
Points to consider
No permanent manager in place, just an interim deputy and head office support so leadership might feel unstable.
The service did not have a manager registered with the Care Quality Commission. The previous registered manager had recently left and there was an interim deputy manager in place whilst the provider looked to recruit a permanent manager.
Staffing levels dipped to only four on shift recently which stretched the team even if fixed now.
Daily records showed on the 29 and 30 November 2021 there were only four members of staff present, which included the deputy manager.
No activities coordinator or varied programme mentioned, just basic outings like walks to the shop so days feel routine.
We saw people were supported out in the community during our visit, with one person telling us they were going out for a walk to the local shop.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews