Working at Tixover House

The provider had a proactive and positive culture of safety... Staff told us incidents were investigated thoroughly, and lessons were shared... improvements being made such as reducing the amount of falls people experienced. Medicines audits were completed regularly.

Staff consistently reported feeling valued, supported, and empowered to contribute to service development. A staff member said, “I feel well supported and valued, much more than any other homes I have worked in. I get huge support from my manager and team.”

People and relatives consistently told us staff were available and responded promptly. A staff member said, “The staff are very flexible and will always come in to help out whenever they are needed if available, it really is like this, we genuinely love our residents and our roles so much.”

A staff member said, “The training is very helpful and makes me feel confident in my work. Barchester offers different types of training like group sessions, online learning, webinars, and face-to-face sessions. We also get regular updates, and yearly refresher training keeps our skills up to date.” The service had dedicated dementia champions who won a national award.

Staff consistently described management as exceptionally supportive, openly approachable, and completely visible within the service. Staff told us, “Our manager is a strong and passionate leader and always creates a positive environment for all of us.”

The home had an extensive, person-centred ‘Life Enrichment Programme,’ offering daily opportunities for engaging activities supported by staff including knitting, painting, outings by mini-bus, wish fulfilment like airfield museum visits, and memory boxes for dementia.