Last updated: 9 February 2026
"Happy workplace culture with well-supported staff and strong medicines safety, although basic activities and no specialist training hold it back."
A strength of the service was the improvement to the medicines management systems since our last inspection. Staff were proud of the compliance achieved to ensure safe use of medicines. Since September 2018, the service had reduced the rate of falls to have no reported falls.
There was a happy workplace culture and staff we spoke with provided positive feedback. Staff told us they were well-supported by the deputy manager, home manager and provider's management team.
Staffing was calculated based on people's needs. This was tallied together to provide a total dependency score of people's care requirements. A ratio system was used to determine safe staffing.
Staff had regular training and supervision sessions with managers to ensure they had the right knowledge and skills to carry out their roles.
The home manager was enthusiastic and keen in their new role. They were approachable, friendly, knowledgeable and actively engaged with all aspects of the service.
There was an activities coordinator. Pictures and information about past events and planned activities were displayed throughout the service. At the time of our inspection, there was an afternoon quiz and singing session in the lounge. People who did not wish to take part in the activities in the lounge had one to one sessions in their room. Most of these sessions involved hand massage and 'holding hands'.
The role is mostly routine care with basic group activities like quizzes and singing plus one-to-one hand massages, nothing specialist or innovative.
afternoon quiz and singing session in the lounge. ... one to one sessions in their room. Most of these sessions involved hand massage and 'holding hands'.
Only standard training on basics like safeguarding and moving people, no specialist courses for complex needs like diabetes or epilepsy.
The service looked after people with complex needs and conditions, for example diabetes, epilepsy, mental health disorders and people who were at risk of choking. There was no focused training in these areas to support staff.
Staff numbers meet safe levels based on residents' needs but nothing extra like low staff turnover or no agency workers mentioned.
Staffing was calculated based on people's needs. This was tallied together to provide a total dependency score of people's care requirements. A ratio system was used to determine safe staffing.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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