Working at Titchfield Lodge

Staff were clear about what they needed to do in the event of suspecting any safeguarding concerns. They were confident that registered manager would take their concerns seriously.

Staff told us they felt well supported by their colleagues. Comments from staff included, 'I have asked other staff for help and they have given it to me' and 'I like the team, we work together well when we take people out in the community'.

There were sufficient staffing levels planned to meet people's needs safely. People using the service had high support needs and were often supported one-to-one when in the community.

The provider delivered specialist training in The Management of Actual or Potential Aggression (MAPA) This is an approach for supporting adults with behaviour which may challenge which is promoted and accredited by the British Institute of Learning Disabilities (BILD).

Staff told us they felt well supported by the registered manager. Comments included 'I love having him as my manager, he sorts issues out and I do find him approachable' and 'Yes I think he is good at his job because he knows what he is talking about'.

People took part in activities which suited their interests and preferences. These included swimming, hydro therapy, boat trips and picnics. People were able to access sensory activities at any point.