Last updated: 9 February 2026
"Staff feel valued in a positive team culture with strong training, but staffing relies on managers helping when busy and activities lack specialist programmes."
Systems and processes protected people from the risk of abuse. Staff were recruited safely... Medicines were managed, stored and disposed of safely... Accidents and incidents were recorded, investigated and measures put in place to prevent reoccurrence.
Staff told us they liked working in the service, felt part of a team and were positive about the management support. One staff member said, 'this is hands down my favourite job. I love my job, I love where I work, I would be happy for family to live here.'
Enough staff were deployed across the service to ensure people's needs were met. Staff told us there were enough of them to meet people's needs, if they suddenly became busy... the management team... deployed to the floor to assist.
Staff received mandatory training... Regular training updates and extra learning and qualifications were available... Staff told us they were invited, encouraged and supported with further learning... studying for a national vocational qualification.
The registered manager was well supported by the provider who played an active part in the home. One relative said, 'management are very much close to what is going on and very involved. They do actually get to know the people, very hands on.'
Activities arranged in the home by the activities team such as quizzes, crafts and themed events... External organisations had supported extra activities such as a visiting animal service and the fire brigade... a barge trip.
Staffing is adequate with enough staff most of the time, but managers have to step in to help when it gets busy.
Enough staff were deployed... if they suddenly became busy which meant people may have an extended wait then the management team who were all trained deployed to the floor to assist.
Activities are regular group ones like quizzes, crafts and outings, but no specialist programmes or training for staff in therapeutic approaches.
Activities arranged... quizzes, crafts and themed events such as a garden party... visiting animal service... fire brigade who gave a demonstration... barge trip.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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