Working at Tillson House
Bradgate Drive, Coalville, LE67 4HF
Operated by Leicestershire County Care Limited
40 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Safety managed well and staff feel supported with good training and enough staff, but no registered manager and limited activities hold it back."
Safety & Risk
8/10
✓
Risk was managed effectively and people's safety was monitored and managed. Staff had undertaken training in safeguarding procedures and knew what action to take. Medicines were managed safely with accurate MAR charts and PRN protocols.
Staff Culture
6/10
✓
Staff felt supported and told us the management team were approachable and fair. One staff member told us, 'The manager and other senior staff are supportive, as are other colleagues. I have been well supported with training'.
Staffing Levels
6/10
✓
The provider had enough staff with the right skills deployed to provide people with their commissioned care. The service's staff dependency tool showed there were regularly more staff on shift than the tool required and the electronic monitoring system showed response times to call bells was good.
Training & Dev
6/10
✓
All staff had undertaken practical moving and handling training since our previous inspection in April 2021. We saw supervisions contained a good level of detail and were held regularly as a matter of course as well as when issues arose.
Management
3/10
✕
The service did not have a manager registered with the Care Quality Commission. A manager had been appointed and had applied to be registered with the Care Quality Commission. This meant that the provider was legally responsible for how the service was run.
Programmes
3/10
✕
Throughout our inspection we saw people sat in lounges and bedrooms who had little to no interaction with staff or other people other than when staff were completing care tasks. We spoke with the manager who advised us they are waiting for a new activities co-ordinator to start.
Points to consider
No permanent manager in place yet, the new one has applied to register but the provider is still legally responsible for running the home.
The service did not have a manager registered with the Care Quality Commission. A manager had been appointed and had applied to be registered with the Care Quality Commission. This meant that the provider was legally responsible for how the service was run and for the quality and safety of the care provided.
No activities coordinator yet, so mostly routine care tasks with little extra engagement to make the role varied.
Throughout our inspection we saw people sat in lounges and bedrooms who had little to no interaction with staff or other people other than when staff were completing care tasks. We spoke with the manager who advised us they are waiting for a new activities co-ordinator to start, but in the meantime staff would be supported to encourage more meaningful interactions.
Staffing is adequate with enough staff shown by tools and call bell times, but some relatives raised minor concerns about levels.
Whilst some relatives raised minor concerns around staffing levels, we found there were enough experienced and qualified staff deployed to safely meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews