Working at Tilford Care & Nursing Home

Staff were aware of their responsibility to safeguard people from abuse and harm. Care plans and risk assessments were in place... Medicines were managed safely... Lessons were learnt from accidents and incidents to prevent reoccurrence."

There were sufficient numbers of appropriately trained staff... Staff felt there were enough of them to deliver safe care. One staff member said, “If we are short-staffed, they ask the others [permanent staff] to step in. If no one steps in, they will call agency to come and support."

The provider’s training matrix confirmed staff were up to date with their training requirements... specialist training was made available by the provider when needed. One staff member described how the provider had paid for her to complete a professional 3-year course.

An activities coordinator was in place... We have pets as therapy (said this included goats, rabbits and donkeys). We have events for families like barbecues. We have a singer every week... trips out now and then. They have been to the garden centre... Museum of Rural Life."