Working at Tiled House
200 Tiled House Lane, Pensnett, DY5 4LE
Operated by Dudley Metropolitan Borough Council
48 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff feel well supported with approachable management and good staffing levels plus strong infection control, but activities are basic without a dedicated coordinator."
Safety & Risk
8/10
✓
Per 2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding and social distancing rules, admitting people safely, using PPE effectively, accessing testing, promoting safety through layout and hygiene, managing outbreaks, and had up-to-date IPC policy.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: All the staff we spoke with told us they were well supported. Staff were given the opportunity to offer feedback during staff meetings.
Staffing Levels
7/10
✓
Per 2019 comprehensive inspection: Staff told us there was enough staff. One staff member said, 'Staffing levels are very good compared to places I've worked at in past.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff completed an induction and training to help them effectively meet people's needs. Staff received supervision and appraisals and told us they were satisfied with the support.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager and staff were approachable, organised, listened and responded to people and acted on feedback they when they shared this with them.
Programmes
4/10
!
Per 2019 comprehensive inspection: People were able to access activities in between exercise and therapy sessions. We saw the home used a computer-based activity tool... They do have an art class.
Points to consider
Only basic activities like art class and computer tools with no dedicated coordinator, so the role is mostly routine personal care and rehab support.
Per 2019 comprehensive inspection: 'They do have an art class – but I am not arty, and sometimes some exercises but with visiting and eating there is not much time left.' The registered manager said... it was sometimes difficult to establish exactly what people liked in the short time they lived there.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews