Working at Tile House
34 Victoria Avenue, Shanklin, PO37 6LS
Operated by Island Healthcare Limited
19 bedsResidential homesHomecare agencies
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Supportive management, positive culture and strong safety practices, although staffing relies on agency staff for absences."
Safety & Risk
8/10
✓
Staff had received training in safeguarding adults... Individual and environmental risks to people were managed effectively... Arrangements were in place for the safe management of medicines.
Staff Culture
8/10
✓
Staff spoke positively about their work... 'Everyone is so supportive, I can talk to [registered manager] at any time, they will always listen.'
Staffing Levels
6/10
✓
Short term absences were managed through the use of overtime, staff employed by the provider at other homes and agency staff.
Training & Dev
6/10
✓
New staff were required to complete an induction programme before working on their own. This induction included four days training and shadowing... Staff continued to be appropriately supported in their role and received one-to-one sessions of supervision with a member of the management team approximately every eight weeks.
Management
8/10
✓
Staff member told us, 'The manager and directors always listen to staff... We have team meeting regularly and are always asked our views and for ideas of how things could be done better.'
Programmes
6/10
✓
A VITAL activities co-ordinator was employed... people were encouraged... including participating in a quiz, arts and crafts... visits from animals, visits from a local children's nursery... outings.
Points to consider
Staffing is adequate but relies on agency staff for short absences.
Short term absences were managed through the use of overtime, staff employed by the provider at other homes and agency staff.
Only standard induction and mandatory training with supervisions, no specialist courses or funded qualifications for all.
New staff were required to complete an induction programme... four days training and shadowing... one-to-one sessions of supervision... every eight weeks.
Activities are regular with a coordinator but basic like quizzes, crafts and outings, no specialist therapeutic programmes.
activities including participating in a quiz, arts and crafts and helping with preparing meals... visits from animals... outings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews