Last updated: 9 February 2026
"Staff feel very well supported by a respected manager and seniors with strong safety measures, but occasional agency staff and inaccurate training records need attention."
People were protected from the risks of abuse. Staff continued to receive training in safeguarding. No medicine administration errors had been reported in the previous 12 months. Staff assessed risks and care plans included measures to reduce them.
Staff felt they received the training they needed. Staff confirmed they had regular supervision and said they felt very well supported by their manager and the seniors. They felt they could go to the registered manager at any time.
There were enough staff on duty at all times to meet people's diverse, individual needs safely. The service had a stable staff team. Any shortfalls of staff were covered by staff working extra hours and bank staff, as necessary. The service sometimes used agency staff.
A mandatory set of training topics and specific training was provided and regularly up-dated. Most mandatory training was up to date. However, the record was not entirely accurate. Staff received formal supervision every eight weeks as a minimum but the programme had fallen short.
The registered manager was highly thought of and respected. Staff confirmed they felt very well supported by their manager and the seniors.
The service continued to provide people with a flexible activities programme which responded to their abilities, preferences, choices, moods and well-being. People went to organised day care activities a minimum of twice per week, outings, day trips, short holidays and community activities.
Staffing levels are enough for safe care, but shortfalls mean using extra hours from current staff, bank staff, and occasional agency workers.
Any shortfalls of staff were covered by staff working extra hours and bank staff, as necessary. The service sometimes used agency staff but made sure they always used workers who knew and were known to the people using the service.
Training includes mandatory topics and specialist areas like epilepsy, but records are inaccurate and supervision had fallen behind schedule.
Most mandatory training was up to date. However, the record was not entirely accurate as training that had been undertaken had not been acknowledged or recorded by the training department. Staff received formal supervision every eight weeks as a minimum but the programme had fallen short of the providers requirements.
There are outings, day care, and community activities, but no dedicated activities coordinator or specialist programmes to make the role more varied.
The service continued to provide people with a flexible activities programme which responded to their abilities, preferences, choices, moods and well-being. People went to organised day care activities a minimum of twice per week, with staff accompaniment, as necessary. People were offered outings, day trips and short holidays.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp