Working at Tigh Sogan

Staff were confident about reporting any concerns... The registered manager had appropriately reported an allegation of abuse... learning was shared... Medicines were managed safely with robust processes and audits.

Staff consistently told us the registered manager was very supportive and a positive role model, and always listened to and looked into any issues they raised. Staff also told us they worked well as a team as staff supported each other.

The registered manager explained how each person was assigned one staff member to support them through the day, with some people receiving support from two staff when they went out into the community.

The staff training programme in place was comprehensive and tailored to enable staff to best meet the needs of the people using the service. A rolling training programme was in place and each month staff attended a training day on a different topic.

Staff consistently told us the registered manager was very supportive and a positive role model, and always listened to and looked into any issues they raised.

People had individualised activity programmes in place which met their particular interests and needs very well. Examples included baking enterprise, college courses, swimming, cycling, trampolining, and personal folders with goals.