Working at Tigh Lenach

People were protected from the risk of abuse... People's risks were assessed... Safe medicines management processes were in place. Staff had supported people to have their medicines reviewed and reduced in line with the STOMP campaign.

Staff told us their views and opinions were welcomed and encouraged. There were regular staff meetings and supervision sessions... Staff described their relationship with other staff members as their 'critical friend' which enabled them all to reflect and evaluate practices.

There were sufficient numbers of staff to meet people's needs... Staff were allocated into smaller teams who worked on a rolling two week rota. This enabled consistency of staffing and good team working. There was an established staff team with good retention.

The registered manager and staff were clear about their roles and responsibilities. Staff reported any concerns appropriately and the registered manager took accountability for the service. Relatives described the manager as 'very good, very warm and encouraging' and 'professional, friendly, helpful'.