Working at Tigh Grianan

Medicines were administered, recorded and stored safely. Staff had a good understanding about the signs of abuse... Accidents and incidents were recorded in detail and had been reviewed by the registered manager.

Staff were motivated and proud of the service. The registered manager said that she had an excellent relationship with the staff in the home and that they were all comfortable about being able to challenge each other's practice if needed.

The service had a strong leadership presence with a registered manager who had a clear vision about the direction of the service. They were committed and passionate... Staff told us, 'She is a very good manager, she leads by example.'

Activities included swimming, aromatherapy, art therapy and trampolining. Staff had helped a person to set up their own cleaning business. Health professionals noted improved outcomes: 'Due to the daily programme... a person's goal of walking better has been achieved. People's seizures were becoming less frequent'