Working at Tigh Fruin
40a Main Street, Retford, DN22 9LL
Operated by Kisimul Group Limited
6 bedsResidential homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.4/10
Key Finding
"Staff worked hard on varied activities, but staffing shortages, high turnover and outdated training held it back."
Safety & Risk
4/10
!
People were not always protected from the risk of abuse. Prior to April 2021, there were a number of safeguarding concerns which staff had not reported.
Staff Culture
4/10
!
Feedback from staff about how they were supported and managed was mixed. Some staff felt historically they had been unsupported, their concerns not listened to or acted on.
Staffing Levels
2/10
✕
There were not always enough staff to keep people safe or to provide them with the individual support they were assessed as needing.
Training & Dev
3/10
✕
Not all staff were up to date with this training or the refresher training the provider expected them to do.
Management
4/10
!
Feedback from staff about how they were supported and managed was mixed. Some staff felt historically they had been unsupported, their concerns not listened to or acted on, and not having clear roles and responsibilities on shift.
Programmes
4/10
!
Staff had worked hard to try and ensure there was still a variety of Covid-safe activities for people to take part in if they wanted.
Points to consider
Not enough staff on many shifts including nights, high turnover and relying on agency workers who lack experience with residents.
In August 2021, there were 13 days when staffing levels fell below the hours needed. In the same month, there were nine nights when there were not enough staff. Relatives expressed concerns about the number of staff who had left the service.
Staff training not all up to date, only basic courses like intro to autism with no funded qualifications or specialist development.
Not all staff were up to date with this training or the refresher training the provider expected them to do. None of the staff were being supported to obtain any external qualifications.
Safeguarding concerns in the past not reported promptly by staff, putting people at risk.
Prior to April 2021, there were a number of safeguarding concerns which staff had not reported.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews