Last updated: 10 February 2026
"Staff feel valued with sufficient staffing and creative activities, but no permanent manager and gaps in training on health conditions hold it back."
Guidance for staff was inconsistent in detailing how to support people during times of heightened anxiety resulting in self-injury and challenging behaviour. Incident analysis procedures were not sufficiently robust.
Staff were positive about their role and demonstrated a clear understanding of the provider's vision and values. Staff told us they felt valued and listened to.
Staffing levels were sufficient and met people's individual assessed needs. Whilst agency or bank staff were used to cover shortfalls, regular staff were used for consistency and continuity of care.
Staff had not received training to support their understanding and awareness of two particular health conditions that people had a diagnosis of. This had recently been raised as a concern by the local authority.
There was not a registered manager in place or a manager due to submit their registered manager application.
People received opportunities of social inclusion and support to participate in a variety of leisure and recreational activities they enjoyed. Staff gave good examples of creative activities like turning the kitchen into a pub.
No permanent manager in place, so leadership and oversight feel unstable.
There was not a registered manager in place or a manager due to submit their registered manager application.
Staff missing training on residents' specific health conditions.
Staff had not received training to support their understanding and awareness of two particular health conditions that people had a diagnosis of.
Risk guidance for challenging behaviours not detailed enough, so staff support is inconsistent.
Guidance for staff was inconsistent in detailing how to support people during times of heightened anxiety resulting in self-injury and challenging behaviour.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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