Last updated: 9 February 2026
"Good training and positive staff culture, but high staff turnover relying on agency workers and inconsistent risk guidance stretch the team."
Incident analysis was not sufficiently detailed to fully support staff to identify any themes or patterns... Risk assessments... guidance for staff was inconsistent in places.
Staff were positive about the support they received. A staff member said, 'I truly love my job, I feel happy and relaxed whilst at work.'
There had been a high turn over of staff and staff recruitment was ongoing. Agency and bank staff were used to cover staff shortfalls.
Staff received an induction, ongoing training, and regular opportunities to discuss their work, training, and development needs. The staff training matrix confirmed staff had received expected training.
The registered manager was supported by an area manager who had regular contact with the service and a deputy manager. Some staff raised concerns about communication within the service.
People were supported to lead active and fulfilling lives... This included, shopping, meals out, swimming, horse riding, trips to parks, seaside, and theme parks.
Lots of staff leaving and agency workers filling gaps stretch the team and add extra pressure on permanent staff.
Staff turnover was high... Agency staff were used to cover staff shortfalls. Not all agency staff were trained in physical restraint and permanent staff reported this had a negative impact on them.
Risk guides for staff are sometimes inconsistent and incident reviews do not spot patterns well enough.
Risk assessments associated with people's individual care and support needs... guidance for staff was inconsistent in places. Incident analysis was not sufficiently detailed.
Staffing sometimes dips below the planned levels needed even if it stays safe.
A sample of the staff rota showed staffing had been less at times than the assessed amount of staff required.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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