Last updated: 10 February 2026
"Outstanding leadership, highly motivated and proud staff in a positive culture with innovative activities, although staffing lacks details on long-term retention."
Incidents were recorded... Risk assessments were in place... Appropriate arrangements continued to be in place for the safe administration and storage of medicines. Staff understood their responsibilities with regard to safeguarding.
Staff were highly motivated and proud to work for the service, and told us they felt supported by the management team. The service had a positive culture that was person-centred and inclusive.
Staffing levels were regularly reviewed. There were sufficient numbers of staff on duty to support people and keep them safe.
Staff mandatory training was up to date. Staff were supported in their role and received regular supervisions and an annual appraisal. Staff were appropriately trained [in PBS].
Family members spoke very highly about the management team. Staff were highly motivated and proud to work for the service, 96% of staff believed the registered manager was an effective leader.
The service used the PERMA model to support a person to become a more active member of the local community. Research had also been carried out into activity support... PBS pathways had been developed.
Staffing is adequate with enough staff on shifts, but no details on staff staying long-term or low use of agency workers.
There were sufficient numbers of staff on duty to support people and keep them safe.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp