Working at Tickford Abbey

A commitment to good communication and support by the registered manager enabled and encouraged staff to provide good quality care, through supervision, annual appraisal and meetings. A staff member told us, 'The management structure has improved and communication is much better.'

A family member spoke positively about the staff, and said there was a small turnover in staff, which meant their relative was cared for by staff who knew them well. The registered manager had increased staffing numbers and introduced new staff roles to support people.

Staff training was up to date... A staff member told us, 'Dementia training has increased and is now a full day with a 1/2 day "virtual" session where you can experience the life of someone with dementia.'

Specific staff roles had been created... activity staff who supported people to take part in activities. A person told us how they enjoyed quizzes, painting and puzzles.