Working at Thurston House

Staff had an unsettled time from three manager changes in a year, so check-ins and team meetings were not always regular.

In the previous 12 months there had been three changes of managers and this had impacted on the quality of the service and the support that people and staff had received. Staff told us that supervisions, meetings and leadership had not been consistent and it had been an unsettling period. (Per 2019)

Only basic outings like cinema, swimming and pub meals, no activities coordinator or special programmes to vary the daily routine.

People were given the support and time they needed, and could take part in various activities, both inside the house and in the local community... enjoyed cinema, swimming, visiting a drop-in centre, pub meals and art therapy. (Per 2019)