Working at Thurn Court

Staffing levels are sufficient and kept under review, but no details on low agency use or strong staff retention to make workloads easy.

Staffing numbers were continually reviewed based on people's needs. This meant there were sufficient numbers of staff with the necessary training, skills and competence to support people's safety and meet their needs.

There's a dedicated activities coordinator running regular events and outings, but no specialist programmes or creative innovations mentioned.

Good outcomes for people were supported through a range of activities, led by an enthusiastic activities organiser. Upcoming events for the Christmas period included parties and a church service.

Risk checks happen like welfare visits, but records of actions taken are not always done straight away.

staff confirmed 2 hourly welfare checks were carried out as when required, however they would sometimes complete care records later in the day and did not always include the time the welfare check was undertaken.