Working at Thurleston Residential Home
Whitton Park, Ipswich, IP1 6TJ
Operated by Minton Care Hotels Ltd
37 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff feel well-led and supported with enough people on shift, but training gaps and medicines handling issues need fixing."
Safety & Risk
4/10
!
There were shortfalls with medicines... gaps in cream administration and records... ongoing issue with staff not signing to show people had received their topical medicines.
Staff Culture
6/10
✓
We received positive feedback from staff... One staff member said they felt service was '100% well led'. Another... 'I feel if I ever did have an issue I could go to any manager'.
Staffing Levels
6/10
✓
A tool was used to calculate... staff required... planned numbers... over the dependency tool calculations. The staff rota reflected the numbers... People told us they felt there were enough staff.
Training & Dev
3/10
✕
The registered manager had identified shortfalls in training provided to staff. Plans were in place... but these improvements were not yet fully implemented to ensure that all staff had received all the training they required.
Management
5/10
!
Staff told us they felt service was '100% well led'... '[Registered manager and deputy manager] have helped me whenever I've needed support' but improvements not fully implemented.
Programmes
4/10
!
There was a staff member who coordinated activities... We saw a care staff member playing games... a musical entertainer was present.
Points to consider
Staff training has gaps like missing refreshers and no records of new staff induction or shadowing, no specialist courses or funded qualifications.
The registered manager had identified shortfalls in training... gaps in refresher training... no records of probationary meetings for new staff... no records of shadowing feedback.
Medication handling has issues like missing signatures for creams and delays getting supplies on time.
ongoing issue with staff not signing to show people had received their topical medicines, such as creams... issues with receiving medicines on time for people.
Activities are basic like games and music with a coordinator only on weekdays, no specialist programmes or everyday creativity beyond routine care.
staff member who coordinated activities for people during weekdays... at the weekend care staff, if time... records were maintained of group activities... limited recording relating to one to one activity.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews