Last updated: 10 February 2026
"Supportive management and an open homely culture where staff feel valued, but training gaps, limited activities and medicines records need improvement."
There had been improvements in the way people’s medicines were managed... However, we found one instance where further information was required... People’s prescribed creams were not always recorded when administered.
Staff were assured about the way they were managed and described an open culture... 'It’s one of the best jobs I have ever had. It’s nice that it’s a family run home and it feels homely.'
There were enough staff to care for people. People told us they did not have to wait very long if they wanted support from staff.
Staff had been supported to provide good care through induction and training. However, some people felt there were variations in staff skills... 'Sometimes the staff seems very trained, but some need more training.'
Staff told us they now felt supported... 'I think the [registered] manager is fantastic. I do think we are treated well as staff here.'
People enjoyed a range of interesting things to do which reflected their preferences and wishes.
Staff get standard induction and training but some still need more skills to handle all needs well.
“Sometimes the staff seems very trained, but some need more training.”
Just a basic range of activities mentioned with no coordinator, so days are mostly routine personal care.
People enjoyed a range of interesting things to do which reflected their preferences and wishes.
Some gaps remain in medication processes like missing cream records and unclear dose guidance.
People’s prescribed creams were not always recorded when administered... one instance where further information was required to guide staff which dose to give a person
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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