Working at Three Roses Home

Learning had been taken from previous incidents and changes introduced to the way people's medicines were administered and recorded, so the chance of errors was further reduced. Staff demonstrated a clear understanding of different types of abuse.

There were enough staff to care for people and to provide reassurance to them when needed. We saw people did not have to wait long if they wanted any assistance from staff.

Staff told us they were supported to provide good care through training which was linked to the needs of the people they cared for. One staff member explained their induction training helped them.

The registered manager spent time chatting with people and staff, so they could be sure people were receiving the care they wanted. Staff were confident if they made any suggestions to improve people's care, senior staff and registered manager would listen to them.

People told us how much they enjoyed regularly going out to local clubs and discos. Staff supported people to continue with their hobbies and interests, such as knitting and art and crafts.