Working at Three Elms
Station Road, Warrington, WA5 2UG
Operated by Minster Care Management Limited
60 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Strong leadership and supportive staff culture, but night staffing concerns from relatives and inconsistent hygiene practices need improvement."
Safety & Risk
6/10
✓
Per 2022 targeted inspection: We were assured that the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed. Good hygiene practices were not consistent in some areas.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they were fully supported on a day to day basis and felt listened to and respected when discussing their views.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Staffing levels were safely managed. Two relatives felt they should have more staff at night / early evening but were happy overall with the staff available. Per 2022: no workforce pressures.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff were provided with necessary training, induction and development opportunities to help fulfil their needs and expertise in fully supporting people at Three Elms.
Management
7/10
✓
Per 2019 comprehensive inspection: People and relatives told us the registered manager was visible and known to them and approachable. We received positive feedback about the registered manager and their leadership from everyone we spoke with.
Programmes
6/10
✓
Per 2019 comprehensive inspection: The service employed two activities staff who were innovative and researched many ways to explore both people's wishes and to offer new experiences. People told us they enjoyed the activities on offer.
Points to consider
Staffing levels are safe and stable with a long serving team, but some relatives said more staff were needed at night.
Two relatives felt they should have more staff at night / early evening but were happy overall with the staff available. (2019)
Only standard training and supervisions are in place, no specialist courses or funded qualifications mentioned.
Staff were provided with necessary training, induction and development opportunities to help fulfil their needs and expertise. (2019)
Activities are regular and varied with two coordinators doing things like painting and music, but no specialist programmes.
The service employed two activities staff who were innovative... session painting on canvases... visiting DJ who played music each week. (2019)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews