Last updated: 10 February 2026
"Staff feel valued and supported by approachable managers with good training and an open culture, but staffing and activities are adequate."
Staff knew how to recognise and report potential abuse... Risk assessments had been put in place... Medicines were managed safely, but no information to guide staff on PRN use, addressed immediately.
The registered manager promoted an open and transparent culture where staff told us they felt valued, listened to and supported. One said, 'I absolutely love it. We all work as a team.'
Our observations and discussions with staff and people confirmed sufficient staff were on duty. Staff had worked for the company for some time.
All staff had completed a range of training... specialist training was arranged such as wound management, dementia care and catheter care. Staff were supported with regular supervision and appraisal.
People, relatives and staff told us the provider and registered manager were very approachable and made themselves available. Staff told us they felt valued, listened to and supported.
The home employed an activities co-ordinator... Activities included games, arts and crafts, films, music, chair exercises, visiting pre-school children, furry and exotic animals, outings to Steam Railway and garden centres.
Staffing is adequate with enough on duty to meet needs, but no details on low agency use or exceptional team stability.
sufficient staff were on duty
Activities are regular and varied with a coordinator including outings and animal visits, but no specialist programmes or staff trained in therapeutic approaches.
activities co-ordinator... games, arts and crafts, films, music... visiting furry and exotic animals
Minor gaps in medicine guidance for as-needed doses and mental capacity assessments, though fixed quickly.
no information to guide staff on when and why people might need these [PRN]... mental capacity assessments had been made on their ability to make decisions in general rather than on their ability to make a specific decision
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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